Delivery timescales
Your products should be available for immediate delivery and you must make every endeavour to ship within 24 hours of receiving an order. If for any reason there will be a delay in delivery (finishing a bespoke item of a product for example) you must make this absolutely clear in the product description and in no circumstances may delivery be later than 21 days from order. Failure to comply with these guidelines will result in withdrawal of your membership of designintro
Which courier should I use?
There are lots of good couriers - for many members the Post Office offer a good service. Just remember to ensure you use a service where your deliveries are signed for so you have proof of delivery in the event of a dispute. Many couriers offering a tracking service, giving you a tracking number for your delivery that you can track on their website in case of a delivery query from a shopper.
How do I know what to charge for delivery?
You will need to check with your Courier Service. Royal Mail First Class service charges for packets are shown below for guidance. As at March 2007 there was an extra 68p charge for proof of delivery. Special Delivery prices are also shown. To check current prices visit the Royal Mail website here. For larger items such as furniture you may be better using a specialist courier such as Business Post or Parcelvan.
First Class packet price list
Length: over 353mm
Width: over 250mm
Thickness: over 25mm
Weight range First Class
0-100g 109p
101-250g 138p
251-500g 184p
501-750g 238p
751-1000g 292p
1001-1250g 425p
(Add 75p for additional 250g or part thereof)
Special delivery price list (inc. compensation for loss or damage up to £500)
Weight not over
100g £4.30
500g £4.75
1kg £6.00
2kg £7.75
How do I pack my goods?
Carefully! You are responsible for ensuring they arrive safely and even the best couriers can be clumsy. Use strong boxes and/or bubble wrap and label your parcel carefully with the shopper's address and the sender's address.
How do I track my delivery?
Many couriers offering a tracking service, giving you a tracking number for your delivery that you can track on their website in case of a delivery query from a shopper.
What do I do when my delivery arrives safely?
Use the 'Delivery confirmed' button against the relevant sales item in your Members area. Until you do this designintro cannot know your delivery has been made so your sales income cannot be released until you do.
What do I do if my delivery doesn't arrive?
Track the goods with your courier and if delivery is not made make an immediate compensation claim (designintro cannot get involved with this) with your courier. Advise the customer the delivery is missing and advise designintro at nodelivery@designintro.co.uk. Decide whether to send a replacement or to cancel the sale and advise the customer and advise designintro at nodelivery@designintro.co.uk of your intentions.
What happens if the customer returns the goods?
If you have described your work honestly and accurately, packed it carefully to avoid damage and delivered it promptly most sales will be successful. Some customers will occasionally return goods and that is their right - they have seven days from receipt of order to do so and qualify for a full refund less a collection & re-stocking charge which will be refunded to you to help you cover your delivery costs if the customer does not return the item at their own expense. Where sales are cancelled please advise designintro using the delivery@designintro.co.uk link.
* Special orders - please note members do not have to accept return of bespoke items made to customers specific requirments - provided they are not defective or unfit for the purpose described.
No charge will be made to customers for the return of items that are defective or unfit for the purpose described which is why it is crucial your product descriptions and photos are accurate.
Customers statutory rights are not affected
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